Privacy Policy
This Privacy Policy describes how The Ghee Mama collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (thegheemama.com; gheemama.ca).
1. Information We Collect
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.
Information collected during a purchase:
- Customer Details: Your name, billing address, shipping address, email address, and phone number.
- Order Information: Details of the products you purchased.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your order (shipping and payment processing).
- Communicate with you regarding your order status and confirmation.
- Screen our orders for potential risk or fraud.
- Provide customer support and respond to inquiries.
3. Payment Processing & Data Security
Currently, The Ghee Mama uses Direct Bank Transfer and Check Payment as temporary payment gateways.
- Bank Transfer/Check: We do not store or process your sensitive financial account numbers on this website. All account-to-account information required for a bank transfer is handled directly between you and your bank. We only record that payment is pending or received based on confirmation outside the website.
- Future Payments: When a permanent payment gateway (like WooCommerce Payments or Stripe) is introduced, this section will be updated. Those providers process payments securely off-site, and we will never store your full credit card information.
4. Data Retention
We retain your Personal Information for our records when you place an order unless and until you ask us to erase this information. This retention is necessary for tax and accounting purposes.
5. Your Rights
As a user, you have the right to request access to the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@thegheemama.com
The Ghee Mama Productions